Create various service levels. Not all customers want the same thing. Can you develop a premium service level that enables you to charge a higher rate for a few of your existing clients? What are the things that would make your service more important? Increased access to you personally? Front of the line choice? Our firm has 3 levels of service readily available. Paradoxically, it's the most expensive option, with 'front of the line' service and endless consulting with partners in the firm that sells the a lot of. Since of the nature, though, it's minimal and so there is a waiting list. That helps offer the other levels of service.
Existing customers are hopefully pleased with your products/services otherwise they wouldn't be customers. Because of this, they are most likely to wish to assist you if they can. It's your transfer to ask.
You don't follow through with requests or effects. You can talk all you desire, however in the end talking is a waste of time. Following and doing through is the method. Use proven responsibility tools such as regularly scheduled responsibility conferences, recapping, upfront arrangements, the accountability meeting binder and the 48/24.
Define the core abilities and procedures required for the service at this stage. Do you need a pricey Business Development director if the product is still only a model. Also, do we require a fat development department if have with a mature item? Do I require a full time FD when a part time FD will be adequate?
Database - Take the possibility information out of the shoebox and put the info onto a database. There are many here inexpensive contact management software plans offered. They will make your prospecting 10 times more efficient and effective.
Determine locations for cost cutting and cut costs as early as you can. Attempt to do it so deep that you do not need to repeat the activity. Don't forget that management also require to be seen to make sacrifices not simply the staff. Prevent elegant presentations of spending in order to buy staff goodwill.
This 7 step action strategy for developing your business can be used at any time during the year. You can also use it to a particular strategy you are running in addition to across business. No matter where you are at in your service development, by using these steps you will set yourself up for a successful organization year.